FAQ: NOVA
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How will you be handling fulfillment?

After the campaign, you’ll receive a survey from Kickstarter collecting any info I’ll need (email, shipping address, etc). If you are getting a printed copy of NOVA, you’ll receive an email after surveys are completed with a coupon code to redeem the book for free from my website. All you’ll need to do is pay for shipping there, and the book will be on its way when the printing is complete! I will be packing and shipping the books myself, so please be patient as I’m a one-person operation!

When the finalized PDFs are in my hands, they will be distributed as keys to redeem on itch.io.

Last updated: June 08, 2021 07:02

How much is shipping going to cost?

My best estimate is about $5 for US backers, and about $12-15 for international for the perfect bound paperback version of the book.

If you are getting one of the limited hardcover books, the price should be about the same for US backs, but will be around $25 for international backers (I’m so sorry international shipping is so expensive).

Last updated: June 08, 2021 07:02

How can I stay updated on your stuff besides this Kickstarter?

Best way to do that is to follow me on Twitter, @GilaRPGs. You’ll also find a link tree that takes you to all of my stuff, including my Discord server.

Last updated: June 08, 2021 07:02

Where are all the stretch goals?

Right now I want this book to get to you within our estimated timeline! Stretch goals can add to the fulfillment date, and NOVA is already pretty amazing. There is the possibility of a couple of stretch goals being added, but we will take those on as the campaign continues.

I also would love to have a stretch goal that increases the pay for the whole team!

Last updated: June 08, 2021 07:02

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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